Limavady Secure Self Storage (LSSS) is committed to protecting your personal data in accordance with the UK data protection legislation. This Privacy Policy tells you what to expect us to do with your personal information. It applies to when you visit our website, communicate with us and/or provide us with personal information on you or individuals connected with you.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact Details

Post: 2 Broighter Road, Limavady, Londonderry/Derry, BT49 9DU

Telephone: 07850 487128 / 07714 322337 / 028777 22506

Email: info@limavadysecureselfstorage.co.uk

What information we collect, use, and why

We collect or use the following information to provide services:

• Names and contact details

• Addresses

• Payment details

• Account information

• Website user information (including user journeys and cookie tracking)

• Identification documents

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts:

• Names and contact details

• Addresses

• Payment details

• Information relating to compliments or complaints

• Account information, including registration details

• Information used for security purposes

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information

• Customer or client accounts and records

• Video and CCTV recordings

• Financial transaction information

• Information relating to health and safety

We collect or use the following information to comply with legal requirements:

• Names

• Contact information

• Identification documents

• Financial transaction information

• Health and safety information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Video and CCTV recordings

• Witness statements and contact details

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the (Information Commissioner’s Office) ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests - we’re collecting or using your information because it benefits you, our business or someone else, without causing undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are protecting the business owners, customers and property.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you

• Indirectly from those customers who have nominated you as authorised to communicate with us on their behalf

• CCTV footage or other recordings – you can ask for a copy of our CCTV policy

• Via Cookies as you interact with our websites – see our Cookie Policy web page

Cookies Policy

Analytics

This website collects personal data to power our site analytics, including: Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device from our service providers, visit The cookies Squarespace uses.

Click here to view our Cookie Policy here

How long we keep information

We take the retention of personal data seriously and only keep it for as long as necessary for the purposes for which it was collected. The following outlines how long we retain different categories of data:

• Contractual and Financial Records - We retain contractual and financial records, including customer names, invoices, payment records, and agreements, for seven years following termination of the contract. This is to comply with legal and tax obligations (including HMRC record-keeping), to maintain accounting records, and to protect our rights in the event of a dispute.

• Customer Enquiries - If you contact us to enquire about our services but do not enter into a contract, we retain your personal data for up to 12 months from the date of last contact, after which it is securely deleted unless required for legal reasons.

• Identification Documents - Photocopies of identification documents (e.g., passports, driving licenses) are retained only for the duration of the contract to verify identity. These copies are securely deleted within 30 days after termination, unless required for a legal or insurance purpose. We may retain a note confirming that your ID was verified, without keeping the full document.

• CCTV Footage - CCTV recordings are retained for approximately 30–90 days for security purposes. If footage is needed to investigate an incident, for legal proceedings, or for insurance claims, it may be retained for longer. All footage is stored securely and accessed only by authorised personnel.

• Access Logs - Records of gate or access system activity are retained for up to 12 months unless required longer to investigate a security incident or legal dispute.

• General Principle - All other personal data is deleted when no longer required for operational, legal, or regulatory purposes. We regularly review the data we hold to ensure it is accurate, relevant, and securely deleted when no longer needed.

Who we share information with

Data processors

• Software company - We may use a software company to obtain eSignatures for the Storage Services contract.

• Google

• Squarespace - Our online website hosting provider

Others we share personal information with

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

• Debt collection agencies

• Suppliers and service providers

• Other relevant third parties:- If substantially all of LSSS’s business and/or assets are acquired or leased by a third party, Data and account details will be one of the transferred/leased assets.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Changes to our Privacy Policy

We may change our Privacy Policy at any time, and for any reason e.g., for legislation changes or if we change the way our business operates in such a way that it affects the protection of your Personal Data. We will alert you about any changes by updating the date in the “Last updated” “section of our Privacy Policy on our website. Any changes will be effective immediately upon posting the new date in the “Last updated” “section of our Privacy Policy on our website. You are deemed to have waived the right to receive specific notice of each change. We advise you to periodically review our Privacy Policy page on our website to keep yourself informed of any changes. You will be deemed to have been made aware of, and to have accepted the changes in our Privacy Policy by your continued use of our website and/or our services.

Last updated

15 March 2026